As the only carrier dedicated to the Customer Service market, we have been providing Contact Centers with value-added services on the Voice channel for over 8 years which are real competitiveness multipliers that offer a greater productivity and operational efficiency.
The experience acquired with more than 300 active customers has enabled us to develop a platform and services that address the specific issues associated with the very demanding traffic of Contact Centers.
Our robust and secure infrastructure handle more than 15 million calls every day, and at least one of our services is used by more than 75% of the leading French-speaking outsourcers.
As the only carrier dedicated to the Customer Service market, we have been providing Contact Centers with value-added services on the Voice channel for over 8 years which are real competitiveness multipliers that offer a greater productivity and operational efficiency.
The experience acquired with more than 300 active customers has enabled us to develop a platform and services that address the specific issues associated with the very demanding traffic of Contact Centers.
Our robust and secure infrastructure handle more than 15 million calls every day, and at least one of our services is used by more than 75% of the leading French-speaking outsourcers.
The telephone channel is the historical production tool of outsourced customer relationship centers, generating 76% of the revenues on the French market in 2020 (EY/SP2C study).
This communication channel allows a direct and trustful relationship with the customers. The call center agents can use their own emotional intelligence to best respond to their needs.
We are specialized in telesales, an activity that suffers from a bad brand image due to the bad business practices of some players or the tools they use.
Both our services and our actions with the authorities (FFT, ARCEP, etc.) are focused in offering new ways to carry out ethical and effective telephone prospecting campaigns that respect the contacted customer or prospect.
Our new answering machine detection (AMD) service technology is a perfect illustration of this: its use generates up to a 10% operational efficiency increase for their telemarketing operators, while reducing the number of potentially irritating calls by 90%, and improving the quality of work of the agents (less answering machines to classify, better customer service).
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