VOICE SERVICES
PORTAL

Maximizing your
operational efficiency

L’opérateur télécom spécialiste des centres de contacts

THE REAL CONTACT CENTER EXPERT

All our services are developed with one thing in mind: bring value to our contact center clients.
Ever since we entered the call center market, we have never stopped investing in our infrastructures, our interconnections, our 100% in-house developments, making Manifone the only operator 100% dedicated to the call center industry. More than 75% of the main French-speaking outsourcers on the market use at least one of our services.

DO-IT-YOURSELF

Our easy-to-use and intuitive interface lets you manage and monitor all aspects of your SIP trunks. Whereas other solutions can take weeks to have an IP address added, Maniterm allows you to do it yourself in seconds.

trunk-sip
CREATING A NEW CALL CENTER

Your new call centers can be connected to Maniterm in a few seconds. Add the public IP address, define the codecs, and you are all set!

UNIQUE CAPS MANAGEMENT

We have developed a unique CAPS (call attempts per second) management system that allows us to seamlessly deal with the most demanding traffics.

VERY LARGE CAPACITY

Our interconnections with Tier-1 national and international carriers allow us to offer almost unlimited capacity of simultaneous calls.

STATISTICS AND BENCHMARKS

Our powerful database management tools allow real-time access to all sorts of statistics and KPIs, including the most recent calls.

call-center-statistique.jpg
CALL DETAILS IN REAL TIME

Your Manifone client interface allows you to search and access detailed information on any calls dialed on your trunks.

COMPARING TIME PERIODS

We offer 6 indicators that allow to compare calls, billing, ASR, etc., from two different days, to find any specific trends or faults.

PDF REPORTS

You can create and share reports in PDF format, including a wide range of indicators and on any given time period.

VALUE-ADDED SERVICES

Maniterm is the only provider to offer a broad range of services around call termination. You can benefit from features such as remote answering machine detection, call recording, or campaign prefixes; you are just one click away!

operateur-telecom-sip
CAMPAIGN PREFIXES

This feature allows you to split costs and statistics by outbound campaigns. A dedicated web interface allows to easily share this information with your clients.

POOL OF NUMBERS

We propose a dynamic display of the caller ID (CLI) for your outbound campaigns. For each call, the CLI is picked among a pool of dozens or hundreds of DIDs.

CALL RECORDING

This completely free call-recording feature can be activated per SIP Trunk or per campaign. All recordings are available directly on the call details page.

INBOUND CALLS

Same as for the outbound calls services, Maniterm allows you to do it yourself. No more weeks of waiting for the delivery of your DIDs. In a few clicks, you order, define the inbound routing and start receiving the first calls.

numero-geographique-sda
OVER 5000 CITIES IN 54 COUNTRIES

Maniterm proposes the widest geographical DID coverage of the industry. New countries and cities are regularly added.

INBOUND ROUTING MADE SIMPLE

Manage the inbound routing of your DIDs. Our web interface allows you to choose among several types of routing and to modify your choices at any time.

INBOUND CALLS MONITORING

A real-time interface allows you to visualize the ongoing calls, and to access historical data about simultaneous calls. Powerful filters allow you to generate all types of statistics.

ANTI-HACKING
PROTECTION

Beyond authenticating your call flow by IP address, we offer a battery of anti-hacking protection tools to avoid the use of your Maniterm SIP trunks in case of malicious intrusion on your servers.

protection-anti-hacking
DEFINE A DAILY CONSUMPTION LIMIT

In case your consumption reaches the first threshold, you will receive a warning email. Your trunks are suspended when the second threshold is reached.

CALL BARRING BY DESTINATION

You can define the list of allowed prefixes. Any call to an unauthorized destination is automatically rejected and an entry is created in your log of rejected calls.

CALL BARRING BY CALENDAR

You simply define on a weekly schedule the time slots where calls are allowed. Any call received outside these defined slots is rejected.

TECHNICAL SUPPORT

Several debugging tools are available in your Maniterm client interface, like monitoring of packet loss for each of your trunks, call recording or indication of call hang-up origin. Thanks to them, you won’t need to open as many troubleshooting tickets.

support-maniterm
TECHNICAL TEAM ASSISTANCE

Our teams are always happy to provide an online training on Maniterm interfaces; they respond within minutes to trouble tickets.

REJECTED CALL LOGS

You get a dedicated page where you can see the list of all rejected calls and call rejection cause in full transparency.

WE MONITOR 100% OF THE CALLS

Maniterm is the only SIP trunk service that monitors 100% of the calls. We can supply detailed SIP traces and eventually identify the reason for encountered technical issues on any calls.

Contact Us

Our team will be happy to answer all your questions.

contact manifone